Privacy Policy Statement

Last updated 3 October 2024

Genki Sushi Singapore Pte. Ltd. (“Genki Sushi Singapore”) recognizes the importance of your privacy. This privacy policy statement (“Privacy Statement”) explains how your information, including personal data as defined by the Personal Data Protection Act 2012 (collectively, “Personal Information”) is collected, used and disclosed by Genki Sushi Singapore, including, through the Website (as defined below), the Genki Sushi Singapore mobile application (“Application”) and in our physical stores. Please read this Privacy Statement carefully.

By accessing or utilizing services on “www.genkisushi.com.sg“or its “Facebook“page or any of its social media platform sites (collectively, “Website”) or the Application or at our stores or participate in the Genki Membership Program (collectively, the “Genki Sushi Services”), it means that you have accepted all the terms of this Privacy Statement and have provided the Personal Information voluntarily. If you complete any form(s) via the Application, after you have completed the form and pressed the button “submit”, it indicates that you have read and understood this Privacy Statement and agree to how Personal Information are collected and used as provided in this Privacy Statement. If you are unwilling to be bound by all or any of the following terms, please do not use or cease your access to the Website and/or the Application. If you continue to use the Genki Sushi Services or you have subscribed to our contact/mailing list (or have not unsubscribed, where applicable), it indicates that you have read and understood this Privacy Statement and agree to how your Personal Information is and will be collected, used and disclosed as provided in this Privacy Statement. Without limiting the generality of the foregoing, you authorise Genki Sushi Singapore to transmit any Personal Information outside of Singapore in the manner and for the purposes described in this Privacy Statement.

Genki Sushi Singapore reserves the right to change or modify the contents of this Website or the Application at any time and unilaterally change any terms of this Privacy Statement without prior notification. You should regularly check whether this Privacy Statement has been modified via this Website or the Application, as your continued use of the Genki Sushi Services indicates your acceptance of any change to this Privacy Statement. However, if the modification might materially affect the way we use or disclose your Personal Information, we will notify you of such modified version of the Privacy Statement. “You” and “user” refer to any person who accesses the Website or the Application or use the Genki Sushi Services for any reason.

1. What Personal Information does Genki Sushi Singapore collect?

Personal Information that may be collected by Genki Sushi Singapore may include:

Name, postal address, phone number, e-mail address, your Facebook ID and/or other IDs on social media platforms.

Financial account information, such as credit card number and other payment information.

We may also collect information about you such as:

If you apply and/or participate in the Genki Membership Program – your salutation, name, gender, date of birth, Genki Member’s Account username, Genki Member’s Account password, email address, mobile phone number, contact preferences and other information in connection with the Genki Membership Program (for example, the amount you spent at Genki Sushi Singapore, your reward points, your membership details etc).

If you subscribe to our mailing list – your username, password, your city of birth, your birthday, gender, nationality and mobile phone number.

If you dine at our stores, purchase takeaways or otherwise – what you buy, where you buy, how frequently you buy.

If you use the Applications – information such as your device ID, your location and stores near you and visited by you may be collected.

If you take a survey, make enquiries or interact with us in various other ways – demographics information, your comments, feedback, questions or suggestions, your contact details and information about subjects that may interest you or that may be the subject matter of your enquiry/interaction.

Our stores are monitored by closed circuit television cameras which record photographic and videographic images of persons in and around the stores.

Genki Sushi Singapore may also collect (i) aggregated data or anonymized data that does not directly identify you or (ii) data about you that is publicly available.

We may combine information we collect about you with information we receive from third parties.

2. How does Genki Sushi Singapore use Personal Information?

Genki Sushi Singapore may use any and all of the Personal Information about you for the following purposes (and any other purposes related to such purposes):

for verification of identity and record, matching your Personal Information with other information you provided to us via other means;
for displaying on the relevant portal when you use the Website, the Application, the Internet and other channels in managing your Personal Information;
for internal operations including, analysis and comparison with other customers’ information in order to gather statistical information to help us better serve you and develop Genki Sushi products or services and market promotion programmes;
for communicating with you and sending the relevant information to you in relation to your consumption/ purchases, the status regarding your participation in Genki Sushi Singapore’s activities/projects and information regarding the exclusive promotional discounts as offered to you;
for communicating with you in connection with the Genki Membership Program (such as your membership status, rewards and points etc.) and for facilitating the daily operation of your Genki Member’s Account;
for communicating with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers;
for storing communication contacting details;
for generating survey on user traffic on this Website and/or the Application;
for processing of your orders and service requests;
for implementing your request, responding to your enquiries or those made in your name, and providing efficient and responsive service;
where applicable, for collecting payment, processing of any payment instructions and direct debit fees; and for internal monitoring, including calculating any amount you should receive or owe, making payment to or requesting payment from you, and collecting any fees or enforcing guarantee granted to or granted by the relevant user; and
for providing you with direct marketing communications in accordance with the relevant section below.

3. Direct marketing and Mailing List

You agree that after you have provided your personal verifiable Personal Information, including your name, telephone number, email address and correspondence address to Genki Sushi Singapore, you may from time to time receive telephone calls, SMS, emails and direct mails containing direct marketing information on offers and promotions in relation to food and beverage and catering services provided by Genki Sushi Singapore, its affiliated companies and business partners in joint promotions. In the event of joint promotion, the details of the joint promotion will be sent either by Genki Sushi Singapore or its designated communications service provider but not by the joint promotion partner.

If you do not wish to receive any such direct marketing communications, whether or not you have consented to Genki Sushi Singapore providing you such information, please inform us in writing as described in the “Contact Us” section below.

If you opt-out of or unsubscribe the receiving of advertising, marketing and promotional communications from Genki Sushi Singapore, Genki Sushi Singapore may still send you non-promotional communications such as emails about your Genki Member’s Account or membership matters.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose Personal Information where such collection, use and disclosure without consent is permitted or required under applicable laws.

4. Retention, storage and disclosure of Personal Information

You acknowledge, agree and authorize us to retain and store the Personal Information you provided in one or more databases of Genki Sushi Singapore (or its service provider) within or outside Singapore, and to provide, disclose, allow access and transfer such Personal Information to:

any employee of Genki Sushi Singapore and its affiliated companies who are authorized to handle such Personal Information for the purposes for which such Personal Information are collected;
any contractor or agent which provides administrative, telecommunication, computer, payment, insurance, professional or other services to Genki Sushi Singapore and is engaged by Genki Sushi Singapore for the purposes for which such Personal Information are collected or relevant to the purposes for which such Personal Information are collected;
anyone that Genki Sushi Singapore has to make disclosure to in accordance with the requirements of applicable laws, administrative policies or regulations; and/or
anyone who reasonably requires Genki Sushi Singapore to make disclosure in order that Genki Sushi Singapore can implement the purposes listed in this Privacy Statement.

You agree that Genki Sushi Singapore can disclose your Personal Information in the following reasonable and necessary circumstances:

in compliance with relevant laws, directives of relevant governmental bodies and court orders;
to enforce, execute or implement any terms of use relating to your use of the Website, the Application or any services provided by Genki Sushi Singapore (including the Genki Sushi Services);
to protect the rights, properties, safety or interests of Genki Sushi Singapore, its affiliated companies, employees, agents, customers and users; or
in compliance with this Privacy Statement.

Genki Sushi Singapore specifically states herein that it has not and will not sell your Personal Information. Genki Sushi Singapore also will not provide, disclose, allow access and transfer your Personal Information to any third party other than the above without your prior written approval.

5. Security of Personal Information

Genki Sushi Singapore takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of Personal Information.

Where Genki Sushi Singapore provides and/or transfers any Personal Information that it collects from you to its parent, subsidiary, associated and affiliated companies, or to any agent, contractor or third party service provider, located outside of Singapore, Genki Sushi Singapore confirms that any of the above-mentioned parties to whom your Personal Information is disclosed or transferred are, or shall be bound by legally enforceable obligations to provide a standard of protection to Personal Information comparable to the standard of protection as set out in the Personal Data Protection Act 2012 and Genki Sushi Singapore will use its best endeavours to ensure that each such party maintains appropriate physical, technical and organizational security measures to protect your Personal Information against tampering and unauthorized access by third parties.

While Genki Sushi Singapore uses reasonable efforts to protect Personal Information in its possession or under its control, the transmission of data (including Personal Information) over the Internet or any other public network may be subject to loss, interception and misuse.

You must be clear that Genki Sushi Singapore advertisers or any website or social media platform with links to this Website and/or Application may collect your Personal Information. You must read the relevant privacy statement carefully and agree to such privacy statement before you provide your Personal Information to them. Genki Sushi Singapore will not have any responsibility in relation to you providing your Personal Information to any third party. If Genki Sushi Singapore receives relevant Personal Information from a third party, it will retain the information in the usual strict secured and confidential standards.

6. Accessing, amending or deleting of Personal Information

If you wish to obtain a copy of the Personal Information which we hold about you, please submit your written request as described in the “Contact Us” section below. Please note that a reasonable fee may be charged for an access request. We will inform you of the fee (if any) before processing your request.

If you want to change or delete other Personal Information, please contact us as described in the “Contact Us” section below. We will make every reasonable effort to promptly respond to your request.

7. Cookies and third-party applications

Genki Sushi Singapore may use cookies on this Website. Cookies is a small text file that is placed on your hard disk by a Web page server. Cookies is not designed to use for or intended to use for accessing any information (except for the information on the cookies) of the user’s computer. On the contrary, it is an identifier placed on your hard disk. Cookies contain information that can later be searched by the same Web page server to identify a particular computer and cater for the use of the user and allow monitor and management of such use according to the information stored by that server. Therefore, cookies only provide to the website the information on the user’s computer and the website can link up such information of the cookies with other information such as personal identifier information. Similarly, Genki Sushi Singapore may use third-party applications in the Application. The purpose for this Website and the Application to use cookies or third-party applications is to allow automation on signing in and registration of information so that you are linked to the information for online purchase when you make purchase (if any) using this Website and/or the Application, to adjust this Website and/or the Application to your preferences or to personalize promotion or marketing. In addition, use of cookies or third-party applications may allow Genki Sushi Singapore to track the use of this Website and the Application to determine what content is useful or popular so that Genki Sushi Singapore can effectively develop and improve this Website and the Application. You can modify your web browser on the use of cookies so that it will send you warning or you can decline acceptance of cookies. Please note this Website may not function normally or permit your signing in if you choose to decline acceptance of cookies.

8. Use of Web Beacons

Genki Sushi Singapore may use Web beacons on this Website or other websites and allow third party to place Web beacons on this Website to monitor the effectiveness of promotion or other legal purposes. Web beacons are also called web crawler. It is an object that is embedded in a web page or email which allows checking by website owner or a third party on whether a user has viewed the page or email. It is usually invisible to the user as its size is generally very small (1×1 gif) and has the same colour as the web page, document or email. Web beacons are identified as HTML IMG on web pages. Users can click on the information option on the web page to find out whether Web beacons are used on the web page. Web beacons can link to personal information. For example, advertising network uses web beacons to add on personal information the web pages a person visited and based on such information to add a particular kind of advertising bars. Web beacons can also be used to independently track the number of people visiting the web site.

9. Links to third parties’ websites or applications

Please note that Genki Sushi Singapore may provide links to third parties’ websites or applications as a service to users or acknowledgement of the applications. Genki Sushi Singapore is not responsible for the contents on such web pages or third-party applications or how information is collected on such web pages and third-party applications. Genki Sushi Singapore strongly recommends you to read and understand the privacy statements of any such third parties’ website and/or applications and you shall voluntarily submit any information to them only if you agree to such privacy statements.

10. Children

To respect the individual’s privacy, children below the age of 13 should not provide any Personal Information on this Website and/or the Application. Genki Sushi Singapore urges parents / guardians to regularly monitor and supervise their children when they surf on the Website and/or use the Application.

11. Contact Us

We welcome your questions, comments and concerns about privacy policy. You may contact us at:

Genki Sushi Singapore Pte. Ltd.
Customer Service

Email: [email protected]

300 Beach Road #03-01/02
The Concourse
Singapore 199555